1. Information We Collect
We collect the Personal Data that you provide to us when using the Site. This includes but is not limited to: your name, Hotel.Discount user identification and login credentials, address, phone number, email address, hotel name, hotel location, and/or length of stay. We may request that you provide information on your travel preferences, airline frequent flyer membership, as well as feedback on your travel experiences. We also collect non-personally identifiable information including but not limited to your internet protocol (IP) address, geographic location, operating system type, nationality, search preferences, as well as other generic Internet usage related data.
2. How We Use Your Information
We may use your Personal Data and other information gathered through the Site for the following purposes:
We may also use your Personal Data and other information collected for Social Media marketing using direct and open graph techniques; for digital and conventional marketing purposes such as sending you direct mailers about new products, and special offers or other information which we think you may find interesting. Please note that you may opt out of any marketing materials we may send to you at any time. Please follow the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes.
3. Sharing and Transferring Your Personal Data
Your Personal Data may be shared by Hotel.Discount to our affiliate companies. Hotel.Discount (and/or its affiliate Hotel.Discount) may also disclose your Personal Data to third party service providers, suppliers or agents for one or more of the above purposes. Third party services include but are not limited to: website hosting, data analysis, marketing, processing credit card transactions, and service provisions.
In some cases, when you interact directly with Hotel.Discount to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other third party so that you don’t have to input information multiple times.
Depending on your location, Hotel.Discount, its affiliate companies and its third party service providers, suppliers or agents may also be transferring your Personal Data overseas.
Please note that Hotel.Discount may disclose your Personal Data in the following situations:
As stated above, by browsing and using the Site, ordering a product from the Site, registering for or using any service on the Site, or by clicking the “Confirm” button or equivalent when you create a new account on the Site, you:
5. Withdrawing Consent
You may withdraw your consent to our collection, use or disclosure of your personal data at any time, by giving us reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. We will cease to collect, use or disclose your personal data upon notification, unless required by law or if we have legitimate business or legal purposes for retaining it. Note that by withdrawing your consent to our collection, use or disclosure of your personal data, we may not be able to continue providing you with our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.
A “cookie” is an alphanumeric identifier which we transfer to your hard drive or memory card through your web browser when you visit our Site. It enables our own system to recognise you when you visit our Site again and improve our service to you. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.
Cookies may also be used to compile aggregate information about areas of our Site that are visited most frequently. This traffic information can be used to enhance the content of our Site and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so. However, some of our Site features may not function if you remove cookies from your browser. If you do not enable cookies, you may only be able to use the Site on a limited basis.
7. Access to or Correction of Your Personal Data
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please contact our Customer Care or e-mail to firstname.lastname@example.org
If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details listed below. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.
To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. We will endeavor to answer requests for access or correction to your Personal Data as soon as reasonably possible, unless an exception applies.
8. Protecting Your Personal Data
We protect Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
9. Links to Other Websites
Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
10. Transfer of Business
In the event of a change of control or change of ownership of all or part of the Traveloka business or company, including the Site, then all Users’ Personal Data may/will be part of the transfer of such assets.
12. Order of Precedence
For the avoidance of doubt, for the exceptions where the law permits an organisation such as Hotel.Discount to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.
14. Contact Us
Effective date: June 2019.